Refunds and cancellation

Draft for the owner’s review. It must be checked against the payment provider’s terms and the law of [COUNTRY OF REGISTRATION] before paid plans open.

Cancelling

• You can cancel at any time from the Billing page of your account. No email or call is needed.
• After cancelling, the paid plan stays active until the end of the period you have paid for; it does not renew.
• When it ends, your account moves to the free plan. Your projects are kept; if you have more than the free plan allows, you can still open, export and delete them, but not create new ones.

Refunds

• If you are not happy, ask for a refund within 14 days of your first payment for a plan and you get the full amount back.
• Renewals are not refunded once the new period has started, unless the service did not work for you and we could not fix it; then we refund the unused part.
• Payments are handled by our payment provider, which acts as the seller of record and issues the invoice; refunds go back to the original payment method.

Price changes

We tell you by email at least 30 days before a price change takes effect for your subscription. You can cancel before then.

Contact

Billing questions: [CONTACT EMAIL].